Terms and conditions

1. About DAMPIER

DAMPIER is a booking service for travel in Raja Ampat that connects guests with the owners of local homestays, resorts, dive centres, boats, transport and rentals. DAMPIER is operated by PT Selat Dampier Sejahtera, business registration number (NIB) 3009260075235, based in Waisai, Raja Ampat.

By booking, paying or using this site, you agree to these terms and conditions. If you do not agree, please do not book through DAMPIER.

2. The role of DAMPIER and its partners

Services on the ground, such as rooms, meals, diving, boats and transfers, are provided by partner business owners. DAMPIER takes your booking and payment, passes them on to the partner, makes sure the booking is accepted, and helps resolve any problems.

• Listing content, such as facilities, photos, packages and house rules, comes from partners and is checked by the DAMPIER team. The Verified badge means the team has visited the place and the partner has signed the partnership charter.
• Sorong–Waisai fast ferry tickets are bought by the DAMPIER team itself at the harbour counter.
• Homestays and resorts recommended on OTAs are booked and paid for directly on that OTA, and that OTA's terms apply.

3. How to book

Choose a listing, dates, number of guests and a package, then enter your name and an active WhatsApp number and email. The price breakdown, cancellation rules and their deadlines are shown on the booking sheet before you pay.

• A booking is confirmed once it is paid and accepted by the partner. We let you know by email and WhatsApp, with a booking code starting with DMP.
• If your dates turn out to be unavailable, we offer an alternative within 24 hours, and you have 48 hours to choose. If nothing suits you, you get a 100% refund.
• Listings marked Price coming soon cannot be paid on the site yet. Ask for the price first on WhatsApp +62 8251 - 9084 - 9237.
• Fast ferry tickets must be booked at least 6 hours before departure. The seat you choose is a request to the ticket counter, not a guaranteed seat.

Make sure your details are correct. Partners use your name, number of guests and dates to prepare the service, and wrong details may mean the service cannot be provided.

4. Prices and currency

• Prices are in Indonesian rupiah (IDR) and include DAMPIER's service fee. What you pay is the total shown on the booking sheet.
• Other currencies on the site are estimates to help you compare. Credit and debit cards are charged in rupiah, and your card issuer may apply its own exchange rate and foreign transaction fees.
• If you pay with PayPal, rupiah is converted to US dollars at DAMPIER's rate plus a 3% margin to cover exchange rate changes. The dollar amount is shown before you pay.
• What is and is not included is written on the listing page and the booking sheet. The Raja Ampat tourism fee and the marine conservation permit are paid separately unless stated as included, as in the Easy-going Arrival Package.
• The price of a paid booking does not change even if the listing price changes later.

5. Payment

Payments are processed by Midtrans by credit or debit card, bank transfer, e-wallet, QRIS and the other methods shown on the payment page. Where available, you can also pay with PayPal in US dollars.

• Card details are entered directly on the Midtrans payment page and are not stored by DAMPIER.
• Your card issuer may ask for 3D Secure verification, such as an OTP code, before approving the payment.
• The payment page is valid for 12 hours. After that the request expires and nothing is charged.
• Use a card or account in your own name, or with the owner's permission. Payments reasonably suspected to be unauthorised may be declined or cancelled, and the money returned to its source.

You can check the payment status and booking details at any time on your booking page, through the link in your email or WhatsApp.

6. Delivery of services

Nothing is shipped. Services are provided by the partner at the place and on the dates shown in your booking, and showing the DMP booking code on your booking page from your phone is enough.

• Arrive on the agreed date and time. For island homestays, the transfer from Waisai is booked together with the stay or arranged with the DAMPIER team.
• Guests who do not show up without notice are treated as not using the service, and refunds follow the Refund policy.
• Partners may stop providing a service to guests who endanger safety, damage the environment or break village rules.

7. Cancellations, date changes and refunds

Cancellations and refunds follow the Refund policy, and date changes follow the Reschedule policy. The rules for your booking are saved with the booking when you pay.

• If the partner cannot accept your booking, or a boat is cancelled because of weather or safety, and you do not take an alternative, you get a 100% refund.
• Refunds are completed within 60 working days of approval, to the payment method you used.

8. Your responsibilities

• The person booking is at least 18 years old and is responsible for all guests in the booking.
• Pay the Raja Ampat tourism fee and the marine conservation permit before you arrive, unless your booking already includes them.
• Look after the sea and the villages. Do not stand on or touch coral, do not take anything from the sea or from sasi areas, and take your non-biodegradable rubbish home.
• Respect village customs and rules, including days of worship and quiet hours at homestays.
• Dive only within your certification level and your guide's instructions, and disclose important health conditions before diving or boarding a boat. Travel and dive insurance are strongly recommended.

9. Weather, safety and limits of liability

Sea travel in Raja Ampat depends on the weather. Boat drivers and guides may delay, reroute or cancel a trip for safety, and their decision should be followed.

DAMPIER is responsible for the booking and payment process on this site. DAMPIER's liability for a booking is limited to the amount you paid for that booking, unless the law provides otherwise.

DAMPIER is not liable for losses caused by circumstances beyond its control, such as bad weather, natural disasters, network outages, ferry schedule changes by the operator or government decisions. If such circumstances cancel a service, refunds follow the Refund policy.

If the service you receive differs from what the listing says, tell us as soon as possible, ideally while you are still there, so we can look into it with the partner.

10. Reviews, forum and user content

• Listing reviews come only from guests who booked through DAMPIER and must honestly describe your own experience.
• Content that is abusive, misleading, unlawful or contains other people's personal data may be hidden or removed.
• By posting a review, photo or forum post, you allow DAMPIER to display it on this site.

11. Vouchers, promotions and affiliates

• Vouchers and promotions apply on the terms written on them, cannot be exchanged for cash and are not refunded.
• The affiliate programme has its own rules, set out on the Affiliate programme page.

12. Rights to site content

The DAMPIER name and logo, and the texts, photos, maps and designs on this site, belong to DAMPIER or to partners who have given permission. They may not be copied for commercial purposes without written permission.

13. Governing law and disputes

These terms are governed by the laws of the Republic of Indonesia, and your consumer rights under Indonesian law still apply.

Disputes are first settled amicably through the contacts below. If no agreement is reached, they are settled at the district court with jurisdiction over the domicile of PT Selat Dampier Sejahtera.

14. Changes to these terms

We may update these terms, and the date above will change. Paid bookings follow the terms in force when you booked.

15. Contact us

Questions about these terms or your booking can be sent to WhatsApp +62 8251 - 9084 - 9237 or email rajaampat@thedampier.com. Include your booking code starting with DMP so we can check it right away.

DAMPIER is operated by PT Selat Dampier Sejahtera, business registration number (NIB) 3009260075235. Our business address is Waisai, Raja Ampat.