Reschedule policy

1. Summary

Changing dates is kept simple, and you can do it yourself from the booking page.

• Date changes are available for homestays and resorts on the Reschedulable and Flexible rates.
• The dates can be changed once, no later than 7 days before check-in.
• Your original dates stay valid until the business owner approves the new ones.
• There is no fee for changing dates, as long as the price on the new dates is not higher.
• Other services are arranged through the DAMPIER team, and boat tickets that have been bought cannot be changed.

2. Rates that allow date changes

For homestays and resorts you choose the rate on the booking sheet before paying.

• Standard. The dates cannot be changed.
• Reschedulable. The Standard room price plus 10%. The dates can be changed once, but the booking cannot be cancelled for a refund.
• Flexible. The Standard room price plus 20%. The dates can be changed once, and the booking can also be cancelled under the Refund policy.

Some listings use their own surcharge, and not every listing offers all three rates. What applies to your booking is what the booking sheet showed and what is saved in your booking.

3. Conditions for a date change

A date change can be requested when all of the following are true.

• The booking has been paid and accepted by the business owner.
• The request is made no later than 7 days before the original check-in date.
• The new dates start tomorrow or later, and no more than a year and a half from today.
• The length of stay, rate, and add-ons stay the same.
• Rooms are still available on every night of the new dates.
• There is no other date change request waiting for an answer or already approved.

4. How to change your dates

Open the booking page from the link in your email or WhatsApp, press Change dates, pick the new check-in date, then press Request date change. Your request goes straight to the business owner.

5. After you send the request

The business owner answers Yes or No, and your booking page shows the answer.

• While you wait for the answer, your original dates stay valid and are still being prepared for you.
• If the owner says yes, your booking moves to the new dates, and your one date change has been used.
• If the owner cannot, your booking stays on the original dates, and you may ask for other dates as long as the deadline has not passed.

6. If the price is different

The price on the new dates is recalculated with the prices that apply at that time, including peak season prices.

• If the price on the new dates is the same or lower, there is nothing extra to pay, and the difference is not refunded.
• If the price on the new dates is higher, the change cannot be made by yourself. Contact the DAMPIER team to pay the difference.

7. Other services and boat tickets

For trips, diving, boats, transport, and rentals, ask the DAMPIER team for a date change on WhatsApp +62 8251 - 9084 - 9237 or by email at rajaampat@thedampier.com. We check with the partner, and the new date applies once the partner agrees. If it is not possible, the booking stays on the original date, and cancellation follows the Refund policy.

Fast boat tickets that have been bought cannot be moved to another time or date.

8. When the change comes from the partner

If the partner cannot serve you on your dates, or a boat cannot leave because of weather or safety, we offer other dates or another place. What you have already paid counts toward the replacement. If nothing suits you, you get 100% back under the Refund policy.

9. Changes to this policy

We may update this policy, and the date above changes with it. Paid bookings keep the rules that applied when you booked, which are also saved in your booking.

10. Contact us

Questions about date changes can be sent on WhatsApp +62 8251 - 9084 - 9237 or by email at rajaampat@thedampier.com. Include your booking code starting with DMP so we can check it right away.