Privacy policy

1. Who we are

DAMPIER is a booking platform for trips, homestays, and dive centres in the Dampier Strait, Raja Ampat, run by a team based in Waisai. DAMPIER is responsible for managing the data you send through this site.

2. Data we collect

We only ask for what we need to answer your request.

• When you check availability or book, we ask for your name, WhatsApp number, email if you give one, country, dates, number of guests, and the service you ask for.
• When you register as a partner, we ask for your business name and WhatsApp number.
• When you contact us on WhatsApp or by email, we receive the message and the contact details you use.
• Your device's IP address, used briefly to limit repeated submissions and not stored with your request.
• Your currency choice is kept in the browser on your own device and is not sent to our server.

We do not ask for ID numbers, payment card details, or your device's location.

3. Guest accounts, planner, Share a boat, reviews, forum and affiliates

You can create a guest account to use the Share a boat board. The account is not required to book or to contact us.

• When you sign in by email, we store your email address and send a one-time code to it.
• When you sign in with Google, Facebook or Apple, we only receive the email address they have verified and your display name. We never get your password or your friends list.
• The name and WhatsApp number you add to your profile, and the plans and join requests you make.
• The planners you create, including their dates, services and notes. A planner is only visible to you unless you create a share link. Anyone with that link can view it until you stop sharing.
• Your first name is shown on the board. Your WhatsApp number is only revealed to a group once both sides have accepted, and is never shown publicly.
• Reviews you write are shown publicly with your short name (for example Rara T.), your country and the month you visited, if you add them. Our team reads them before they appear and may reply to them or hide them.
• Topics, replies, and photos you post in the Forum are shown publicly with your short name. GPS location inside photos is removed on upload. Our team may hide or delete them.
• The profile photo you upload appears next to your short name in reviews, the forum, and the Share a boat board. It is cropped, resized, and stripped of location data when uploaded. The social media accounts you add only appear in the places you tick in your profile. You can change or remove both at any time, and the team can remove an inappropriate photo.
• If you join the affiliate programme, we keep your code, the number of visits through your link, the bookings that come through it without the guests' names, and the bank account or e-wallet for your commission. Only you and the DAMPIER finance team can see that account.
• When you open an affiliate link, one cookie with that affiliate code is kept in this browser for the period stated on the Affiliate page, so your booking is credited to the person who recommended it. The price you pay does not change.
• Your sign-in is kept in one cookie for 30 days in this browser.

You can delete your account at any time from the account menu. Your planners, plans, join requests, review, forum posts, and affiliate data are deleted with it.

4. How we use it

We use your data for the following.

• Answer your request and pass it to the partner you chose.
• Send confirmations, payment links, and important news about your booking, such as schedule changes due to weather.
• Follow up partner registrations and schedule verification visits.
• Keep the site secure and prevent abuse.

We do not sell your data or use it for other companies' advertising.

5. Who we share it with

Your data only reaches the following, and only as much as they need.

• The partner you chose, only as far as needed to answer and serve your booking.
• Midtrans, our payment provider, when you pay. We send your name, WhatsApp number, email if you gave one, and the amount. Your card or bank details are entered directly on the Midtrans page and never reach us.
• PayPal, if you choose to pay through PayPal. We send the booking code, the service name, and the amount in US dollars. Your card or PayPal account details are entered directly on the PayPal page and never reach us.
• The server and email provider that runs this site, stores its data, and sends confirmation emails.
• WhatsApp, if you choose to chat with us there. That conversation is also covered by WhatsApp's privacy policy.
• Anthropic, the AI provider that helps our team translate and answer the messages you send us on WhatsApp or other channels. We send only the message text and your first name, never your phone number. Our team always checks a reply before sending it.
• Authorities, only when the law requires it.

6. How long we keep it

We keep request, booking, and partner registration data for as long as we need to follow them up and meet record-keeping obligations. If your request or registration does not go ahead and you would like the data deleted, let us know and we will delete it.

Chat conversations our team records to answer you, together with the guest details form you send from our team's link, are deleted 180 days after the last message.

7. How we protect it

A few things we do to protect your data.

• This site uses an encrypted connection (HTTPS).
• Request and partner registration data is stored on our server, not in anyone else's browser, and can only be opened by DAMPIER team members who sign in with the right account and role.
• Partners' WhatsApp numbers are visible to the team only and never shown on the site.

8. Your rights

Under Indonesia's Personal Data Protection Law (Law No. 27 of 2022), you have the following rights.

• Know about and request a copy of the personal data we hold about you.
• Correct data that is wrong or incomplete.
• Ask for your data to be deleted.
• Withdraw consent you have given.

Send your request to rajaampat@thedampier.com or WhatsApp +62 8251 - 9084 - 9237. Before acting on it, we check that the request really comes from you.

9. Cookies and browser storage

This site uses no advertising cookies. Your currency choice is stored in your browser so you do not have to pick it again. DAMPIER team members who sign in to the admin panel use a single session cookie to stay signed in. An affiliate link you open stores one cookie with that affiliate code, used only to credit bookings to the person who recommended them. It does not track you across other sites.

Visit statistics use one cookie containing a random ID to count unique browsers and page views. The country is estimated from the device time zone, and only the country code is stored. Statistics do not store names, contact details, IP addresses or full page URLs and are not sent to third parties. Do Not Track and Global Privacy Control requests are respected.

Videos in Raja Ampat stories play from YouTube in privacy-enhanced mode (youtube-nocookie.com). YouTube can only set cookies once you play a video. The Google map on listing pages likewise only loads after you press Show Google map. Until then you see this site's own map.

10. Changes to this policy

If the way we handle data changes, we update this page and the date at the top changes with it.

11. Contact us

Questions about privacy can go to rajaampat@thedampier.com or WhatsApp +62 8251 - 9084 - 9237. Our team is based in Waisai, Raja Ampat.